Please send returns to:Emmrod ReturnsP.O. Box 176Coeur d'Alene, Idaho 83816
Call or text us with any issue 208.217.5872 please provide name and order number and we'll take care of you!
Emmrod has a lifetime warranty on all of our fishing poles. No questions asked on normal wear and tear. If it's abused or destroyed by human activities we'll need to speak. Return shipping will be paid by that human.
You may return most new items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, e-mail or phone us, then simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that some products cannot be shipped to international destinations. Shipping within the USA takes 7 to 10 business days. International shipping usually takes 10 to 14 days but can be as long as 21 days in certain parts of the world.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.